Booking, cancellation and privacy policy:

PLEASE READ CAREFULLY BEFORE AGREEING TO BOOK THE APPOINTMENT:

Cancellation Policy: You agree to pay a fee of $220 for non-attendance and/or cancellation less than 48 hours prior to appointment. Please note - in case of illness, appointment will be converted to Telehealth if you let us know as soon as possible.
Account payment:
**PAYMENT OF ACCOUNT IS STRICTLY DUE AT THE END OF THE CONSULTATION
You agree to pay the account in full on the day and at the end of the consultation through a link sent as a text from Tyro Health to your mobile. You agree to pay an additional accrued fee of $50 for each day, if for some reason the account is overdue.  This will strictly apply if payment is not made at the end of the consultation.
**We no longer accept appointments funded by third parties/organisations/departments**

Pre-reading of lengthy reports and completing any forms outside the appointment time will incur additional charges, which will be added to the consultation fee. Any such reports must be received at least 4 days prior to the consultation date. 

We will set up your automatic Medicare rebate (only if you have uploaded the referral IN FULL), but we will not be responsible for rejected claims if details provided are incorrect in any way, so for your own benefit, PLEASE check that ALL Medicare PATIENT AND CLAIMANT details entered in the form are accurate and up to date (including CURRENT MEDICARE NUMBER/REF on card and DATE OF BIRTH of PATIENT AND CLAIMANT as well as MOBILE NUMBER TO WHICH PAYMENT LINK WIL BE SENT, PROVIDER NUMBER OF REFERRING DR). ***Please double check all digits in the numbers provided, as we find mistakes are common, and you will miss out on your rebate***
REPEAT PRESCRIPTIONS WILL NO LONGER BE POSTED OUT. YOU MUST BOOK A FACE-TO-FACE REVIEW APPOINTMENT IN ANTICIPATION OF THE TIME A NEW SCRIPT WILL BE REQUIRED (6 MONTHS IN MOST CIRCUMSTANCES).
For TELEHEALTH consultations (when applicable) - you acknowledge and understand the limitations of this mode of consultation such as lack of physical examination. You consent to the consult proceeding by Zoom, understanding that a face-to-face consultation will be necessary subsequently. 

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Privacy Policy:

The consultation will be audio-recorded using approved, secure cloud-based software to ensure precise documentation of all critical clinical details, enabling full engagement without the distraction of typing. The recording will solely enhance clinical notes and the written feedback/report for the referring physician. The audio will be handled strictly following privacy regulations and will be deleted, typically within 24-48 hours after the consultation. For the privacy statement, please visit: https://www.lyrebirdhealth.com/patient.
Should you have any objections, please voice them to us before the consultation begins and refrain from booking an appointment.

Personal information is used to assist in patient management as well as accurate identification and communication. The information may be disclosed to other professionals involved in the patient's health care, including general practitioners, specialists, allied health practitioners and providers of medical investigations. Information will be used for accounting and administrative purposes and to comply with Medicare requirements. You may visit and/or use the Services only if you fully agree to this Privacy Policy - and by accessing and/or using any of the Services, you signify and affirm your informed consent to this Privacy Policy, including to the collection and processing of your personal Information as explained.

Appointments are conditional on agreement to the terms above and you will be asked to do so when booking.